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iidtool update failed

Posted: Tue Dec 25, 2018 9:14 pm
by karsteb
Hi. Tried to update firmware on the IIDtool BT. The updater found the tool and started updating. At the end it reported status failed. Now I cannot contact it with the app, there is no blue light on it. The updater software cannot contact it. The update was done using my Macbook, but now the updater cannot reach it using either hte Mac or the PC.

Ideas, or is it bricked? Is there a place I can send it?

Brgds Karsten

Re: iidtool update failed

Posted: Tue Dec 25, 2018 9:33 pm
by anglefire
Email Pat at Gap - they have a contact list on their website. It is unusual for them to be bricked, but never say never.

Re: iidtool update failed

Posted: Tue Jan 01, 2019 9:48 pm
by karsteb
Thanks. Shipped it to GAP, hopefully they´ll figure it out.

-k

Re: iidtool update failed

Posted: Wed Feb 20, 2019 12:56 am
by karsteb
Shipped it to GAP in Canada. They fixed it. Apparently update of the bootloader had failed and needed a factory visit. The best service!

Re: iidtool update failed

Posted: Wed Feb 20, 2019 6:52 am
by anglefire
There customer service is excellent.

Re: iidtool update failed

Posted: Sat Apr 20, 2019 11:12 am
by Globetrotter
Remember when doing any updates that the vehicle battery must maintain its voltage so some sort of charger should be connected to the battery

Re: iidtool update failed

Posted: Mon Apr 22, 2019 8:38 am
by anglefire
Some updates can be done with just a fully charged battery - but unless you know for sure, then the battery should be maintained by something like a Ctex in supply mode.